Our Refund Policy

At Softauro, we are committed to delivering high-quality services that meet or exceed our clients' expectations. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions, process, and timeline for requesting and receiving refunds for our services. We believe in transparency and fairness, and this policy is designed to protect both our clients and our business while maintaining a trust-based relationship.

Refund eligibility is determined on a case-by-case basis, considering factors such as project stage, deliverables completed, and the nature of the concern. You may be eligible for a refund if: the service has not been delivered within the agreed timeframe, the delivered work does not meet the specifications outlined in the project agreement, there are critical defects that cannot be resolved within a reasonable timeframe, or the service is canceled before any substantial work has begun. Each case is reviewed individually to ensure a fair outcome.

To request a refund, please send an email to refunds@softauro.com with the following information: your full name and contact details, the project or service reference number, the date of purchase or service agreement, a detailed explanation of why you are requesting a refund, and any supporting documentation or evidence. Our team will acknowledge receipt of your request within 1 business day and begin the review process. We may request additional information or schedule a call to discuss your concerns.

Once your refund request is received, our review process typically takes 1-2 business days. During this time, we evaluate the project status, review deliverables, and assess the validity of the request. If approved, we will notify you within 3 business days of the decision. Approved refunds are processed to the original payment method within 5-7 business days, depending on your financial institution's processing times. We will keep you informed at every stage of the process.

Certain services and circumstances are considered non-refundable. These include: completed and approved design or development work that has been reviewed and accepted by the client, third-party costs incurred on behalf of the client (such as domain registration, hosting fees, software licenses, or stock assets), services that have been fully delivered and are functioning as specified, and any work where the client has failed to provide necessary information or feedback within a reasonable timeframe, causing project delays.

In some cases, a partial refund may be appropriate. This typically applies when some deliverables have been completed and accepted while others have not. For example, if a project has multiple phases and only Phase 1 has been completed, the refund may cover the remaining phases minus any costs incurred for Phase 1. Partial refunds are calculated based on the percentage of work completed and the value of delivered components. We strive to be fair and transparent in all partial refund calculations.

If a refund request is denied and you believe the decision is incorrect, you may escalate the matter through our dispute resolution process. Please contact our management team at hello@softauro.com with a detailed explanation of your case. We will schedule a review call with a senior team member within 3 business days. If we cannot reach a mutually satisfactory resolution, either party may pursue resolution through binding arbitration as outlined in our Terms & Conditions. We are committed to resolving all disputes fairly and professionally.

If you have any questions about our refund policy or need to initiate a refund request, please contact us at:

refunds@softauro.com